Returns Material Authorisation
Occasionally issues do occur, when this does happen we have in place our Returns Material Authorisation (RMA) procedure. This service is instigated when you notify us of a potential product issue, whereby we then provide a Customer Returns Number (CRN). A CRN is required in order to return the product to allow for logistics tracking.
Once a product is received by our Customer Returns Department we will undertake an investigation which includes full visual examination, electrical testing and mechanical testing. We will promptly provide you with a report of our findings.
Our Returns Material Authorisation Department plays a key role in the continuous improvement of our processes and procedures. When an issue is found to be process related, we review our processes and procedures to ensure the issue cannot be repeated. This is done in conjunction with our Management, Quality and Production teams globally.
In the unlikely event our contactor is faulty and within a warranty period we will repair, replace or refund your purchase at no extra cost according to warranty terms (please see our Conditions of Sale for further details). Where our contactors are not at fault we can provide further assistance through referral to our Technical Department to help ensure the contactor is suitable for your requirements.
To contact our RMA department email: firstname.lastname@example.org
Please click on the link below to download our Returns Policy: